CLICK Device User Terms of Service
This Connecting Lives Through Internet & Community Knowledge (CLICK) Device Terms of Service Agreement is made between the Northwest Wisconsin Workforce Investment Board (NWWIB) and the Device User for lending a digital device and receiving digital navigation services.
Agreement to Terms: By accepting, accessing, or using a CLICK digital device, the Device User agrees to be bound by this Agreement. All Device Users under the CLICK program, must belong to a household that is underserved, underconnected, low-income, ALICE, and/or was affected by the COVID-19 emergency, as indicated in the CLICK enrollment form.
By participating in this device lending program, the Device User is assuming responsibility for the digital device while participating in the program. The device will not be resold or given away. The Device User agrees to being contacted by NWWIB CLICK Digital Navigators to further assistance and digital skill-building support. The Device User is also agreeing to notifying their CLICK Digital Navigator if there are any issues with the device and/or if there is a wish to return the digital device for any reason.
If the Device User does not agree to the terms, they should not use the digital device and should return it immediately to the NWWIB. That is in accordance with the CLICK program eligibly and funding grant sources, Coronavirus Capital Projects Fund and the American Rescue Plan Act.
Digital Navigation Services: By lending a device, the Device User is agreeing to receive digital navigations services and to being contacted by the NWWIB, its partners, or the Public Service Commission of Wisconsin to collection feedback about the device/program, and to communicate any important program updates or changes relevant to participation in the device lending program. The types of digital literacy programming available through CLICK includes, but not limited to:
· Basic Device Usage: Introductory courses focusing on the fundamental operation of devices (tablets, laptops, etc.). These sessions cover essential skills such as setting up the device, navigating the operating system, managing settings, and connecting to Wi-Fi.
· Internet Navigation and Safety: Trainings emphasize safe browsing, creating secure passwords, and recognizing online threats like phishing and scams. Guidance is also provided on accessing reliable online resources.
· Healthcare Technology Navigation: Dedicated support for those needing assistance with healthcare apps and websites. This includes navigating telehealth platforms, patient portals, and other tools essential for managing personal healthcare.
· Workforce and Job Search Tools: Specific sessions focused on accessing job search platforms, creating digital resumes, and utilizing online job application systems. Guidance is also provided on professional networking and workforce development platforms.
· Software Training: Workshops on using common productivity software such as Microsoft Office, Google Workspace, and cloud-based tools to support workforce readiness and personal productivity.
· One-on-One Technical Assistance: Staff is available for personalized support, helping users troubleshoot technical issues or provide deeper assistance for specific tasks.
· Help Desk Services: NWWIB established a help desk available via phone, email, and in-person to assist users with troubleshooting and device-related questions.
If the level of assistance is too great for Digital Navigators to provide, referrals may be made to other programs and organizations to provide assistance.
Privacy and Data Security
The Device User is responsible for keeping any personal information entered on the equipment confidential. The NWWIB does not guarantee the security or privacy of data on the Equipment. All data stored will be deleted upon reboot or may be lost when the laptop is reimaged. The NWWIB will not store, share, or view any personal information from the device.
Equipment Details
The Equipment being loaned under this Agreement includes, but not limited to, the following Make and Model numbers:
· Acer Chromebook: C731, C740, and C738T
· Apple: iPad (10th Generation) Wi-Fi
· HP: EliteBook 840 G5, EliteBook 840 G6, EliteBook 850 G5, EliteBook 850 G6, ProBook 640 G5s
· Lenovo: T480, T480s, T490, T490s, T580, T590
Note: Makes and Models may change upon availability. Not all makes and models may be available in your service area.
Entire Agreement
This Agreement constitutes the entire agreement between the parties regarding the Equipment. Any amendments or modifications to this Agreement must be in writing and signed by both parties.